Questions & Answers

If you don't find an answer to your query below, feel free to contact us. Please also visit our Support Centre to find answers to questions about our website toolkit.

This web page contains the most frequently asked questions about our website services and how to create an account with us:

QUICK ON THE NET LIMITED was formed in London in October 2003 and www.quickonthenet.com was launched in February 2004.

Our website service is constantly being updated and improved and recently we released our biggest ever upgrade by launching a new website toolkit along with a collection of stylish new web templates.

Yes, absolutely! Building a website at QUICK ON THE NET is fast and simple.

If you already have:

  • Your logo image
  • Text for your website
  • Pictures for your website

...then you can build your new website very quickly indeed. We have seen customers launch a new website and 'go live' within 1 hour of signing-up.

However, if you are starting from scratch and you still have to prepare your website content, it can take longer.

Yes, we offer gift voucher sites.

When you complete your purchase online, we'll automatically send an email greeting to the person receiving the gift voucher site.

The email greeting message contains a password and the recipient will immediately become the owner and author of the new website.

Yes, as an existing customer at QUICK ON THE NET, you can get rewarded for spreading the news about about our website service.

We can provide 2 free months each time you successfully refer a friend.

No, you do not need to download any software.

Using your internet browser, we give you password access to our unique site builder toolkit and it allows you to create your website. When you make changes and update your site, the results are immediate. And of course, because it's all online, you can make changes at a time that's convenient to you.

It's a powerful solution, but powerful doesn't necessarily mean complicated. When you build a website at QUICK ON THE NET, our system is fast and easy to use.

Yes, it's free and it's all included as part of our service. Please visit our Support Centre to learn more.

Customers get immediate access to a 24/7 online help system and if you still run into difficulty, it is backed up by free personalised help and support.

We are delighted to tell you most of the help requests we receive through our customer service system are answered within the same day, very often within minutes.

Your username and password for QUICK ON THE NET is automatically sent to you via email at the point of purchase.

If you think you have not received your login details via email, the most likely reason is that your welcome email message has been delivered to the 'junk mail' folder in your email account. If this has occurred, please modify your email account settings to ensure all future emails from @quickonthenet.com are sent directly to your inbox.

If you feel you have not received the login details which are due to you, please contact us and we will reply as soon as possible.

If you have deleted, lost or forgotten your password, please go to forgotten your password and we will automatically send the password to you via email.

Yes you can use your own domain name with your website at QUICK ON THE NET.

Please remember to purchase the 'Own Domain' Upgrade and see our tips on how to register a domain name.

To keep it simple:

  • If you are based in the UK, we recommend you register your domain at 123-reg.

  • If you are based anywhere else in the world, we recommend you register your domain at GoDaddy.

Please check these links for discount offers at:

123-reg GoDaddy

IMPORTANT

It is important that you keep your domain username and password handy, because it will be necessary to set up your domain after the registration process is completed.

In principle, yes, however it is important that you choose a registrar who offers 'DNS Management', preferably 'Free DNS Management'. Most domain companies offer 'Free DNS Management' as standard, however some only offer a domain parking service (and that would be unsuitable).


If you have any doubts, please contact us and we will be happy to offer advice and expert guidance, free of charge.

Sometimes it happens within a few minutes, but typically, it will take around 8 hours. It should not take longer than 48 hours. It really depends on where you buy your domain.

To avoid disappointment, please read our advice on how to register a domain name.

We recommend you own your own domain.

In fact, we always encourage our website clients to register their own domain name(s).

We have absolutely no interest in gaining ownership of your domains. We like our clients manage their own domain registration and also take care of domain renewals, which occur every 1 or 2 years (or perhaps longer, if you have registered for a longer period of time e.g. 5 years).

If someone or some company is doing the domain registration on your behalf, it is important to ensure that they enlist you (or if you prefer, your business) as the legal owner of the domain(s), to give you the total freedom to transfer your domain at a later date and also to avoid any unnecessary disputes at a later date.

You can consider purchasing an email hosting account when you register your domain name for your new website. Domain email accounts are not very expensive and normally it is best to buy them at the exact same time you register your domain.

Please note that QUICK ON THE NET does not manage your email service and is not responsible for your email accounts.

If you need some advice on how to choose an email address, we have provided useful tips and information.

No, you do not need to buy web hosting when you register your domain name because your website will be hosted by QUICK ON THE NET as part of our service.

No, it doesn't make any difference at all.

For example, if you sign-up on the 1st of the month, then your next monthly payment will occur on the 1st day of the following month. Similarly, if you sign-up on the 25th of the month, then all your monthly payments will occur on the 25th. Simple!

No, we are pleased to inform you that we do not charge you a setup fee.

If you compare our prices with other site-builder service providers, we believe this keeps the costs down for you. Many other site-builder products will charge you a setup fee, also described as:

  • Initial payment
  • One-off payment
  • Start-up charge

We are pleased to inform you there is no cancellation fee. You can cancel your website service at anytime.

Yes, with every QUICK ON THE NET website, you can upload your own pictures, logo and background image.

After you have uploaded your pictures and created a picture gallery, at the click of a button, you can create different styles of gallery presentation.

We have not placed any limit on this. However, in the interest of making your website user-friendly for visitors to your site, we suggest that you do not place more than 30 to 50 images in each gallery.

No, we have not placed any limit on the number of pages which you can create. We want you to create as many web pages as you need for your website and there is no restriction.

We believe this gives you a significant cost saving, since many other site-builder services will charge you for extra web pages. For instance, most site-builder products have a price for 5 web pages, with a sliding increase in cost for 10 pages, 20 pages, 30 pages and so on.

Let's face it, when you start to build a website, it is unlikely you will know exactly how many pages you will need. Also, your website is likely to expand and grow and we don't wish to hold you back.

If you make full use of our gallery feature, you can create a layer of 'second level' web pages. In other words, these web pages are only revealed when you click a gallery menu button. This technique allows you to keep your website clean, simple and minimalist in its appearance.

Yes you can add HTML to your website. When you are editing Pages or Gallery items, simply click 'HTML' to reveal the raw HTML code for the page content area. You can modify the code and copy/paste code from other sources.

It is important to mention that you do not need any HTML skills to design and build a great website using our site-builder. However, if you already know a few tricks with HTML, then you can apply them to your website.

To be honest, we do not need to know how old you are. However, for legal reasons, if you are a website owner, we need to know that you are at least 18 years old.

Yes that's possible, however, the website owner must be over 18 years old.

If you are under 18, you must seek permission from the website owner first.

Yes, we believe QUICK ON THE NET is a safe place for children. Let's face it, kids love the internet. However, the website owner must be over 18 years old.

Parents who wish to allow their children, or teachers who wish to allow their school pupils access to QUICK ON THE NET should assist them in setting up any sites and supervise their access to the site builder tools.

We offer two methods of payment:

  • Monthly payment
  • Single payment
Using the single payment method, for every year purchased, month 12 is provided free of charge.

As the saying goes, "it does exactly what it says on the tin". In other words, when you purchase your website, if you enter a valid promotional code, you can get a free website upgrade.

The upgrade code is made up of three main elements:

  • The promotional code itself.
  • The minimum number of upgrade purchases to qualify.
  • An expiry date.

Yes, you can buy any of our upgrades at a later date.

After your initial purchase, you can buy extra upgrades through your website toolkit.

Our prices are governed by UK tax laws.

The price we charge you depends on what you are using QUICK ON THE NET for and where you are located.

To calculate whether or not you need to pay VAT, simply go to our prices, use the drop-down menus and press the 'Calculate' button.

Yes, listed in alphabetical order, we accept your payment in:

  • Australian Dollars
  • British Pounds
  • Canadian Dollars
  • Euros
  • US Dollars

Yes, you can pay by cheque and also by electronic bank transfer.

Please contact us if you would like to pay by these methods and we will advise you on the next steps.

Bank transfer is our preferred method of receiving your payment.

Payment Options for New Websites & Gift Voucher Sites

Payment Options & Accepted Currencies
We accept credit cards, debit cards, PayPal, electronic bank transfer, international wire transfer and cheque.
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How to Get a Free Month at QUICK ON THE NET

How to Get a Free Month
Follow this simple tip to get a free month on your website payment plan.
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Credit Cards & Debit Cards Accepted In Your Country

Accepted Credit Cards & Debit Cards
A broad range of international payment cards is accepted when you purchase online.
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Refund Policy For New Websites & Gift Voucher Sites

Refund Policy: New Sites & Gift Vouchers
For your peace of mind, we would like to reassure you with our refund promise.
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